Solutions · Third-Party Maintenance
CareOneMaintenance for the Full Life of Your Hardware
OEM-grade service contracts for enterprise servers, storage and network — multi-vendor, available beyond End-of-Service-Life, at 30–40% below manufacturer maintenance. Reverz's own label, managed on one platform.
The Challenge
OEM Contracts Decide When Your Hardware Retires.
End-of-support dates and renewal pricing force refresh decisions the hardware itself does not justify.
- 01
Maintenance costs climb at renewal
OEM support pricing rises steepest exactly when equipment is stable and fully depreciated.
- 02
End-of-Service-Life forces refresh
Hardware that still runs reliably gets replaced because OEM support ended, not because it failed.
- 03
Coverage is fragmented
Multiple vendors, contracts and expiry dates, with no single view of what is covered where.
The Reverz Solution
CareOne: OEM-Grade Coverage on Your Timeline.
CareOne is Reverz's own maintenance label — OEM-grade service for multi-vendor estates, under one contract and one point of contact, at a fraction of OEM renewal cost.
30–40% below OEM cost
OEM-grade maintenance at a materially lower price than manufacturer renewal, for the equipment where it makes sense.
Multi-vendor, 16+ brands
One contract across Dell EMC, HPE, IBM, Cisco, Lenovo, Hitachi, NetApp, Juniper, Fujitsu, Oracle/Sun and more.
Coverage beyond End-of-Service-Life
Keep dependable infrastructure in production well past OEM support timelines.
One contact through the platform
Contracts, coverage and support cases in one place, with Reverz as your single counterpart.
Key Benefits
What You Get Out of It.
30–40% lower cost
OEM-grade service at a fraction of manufacturer maintenance pricing.
Multi-vendor coverage
One contract across 16+ enterprise hardware brands, from servers to network.
Beyond End-of-Service-Life
Extend the productive life of hardware the OEM no longer supports.
Proactive monitoring & 4-hour SLA
Proactive monitoring and priority parts, with on-site response down to four hours.
Sustainable & circular
Longer hardware life means less e-waste and lower CO₂ — aligned with your ESG goals.
CareOne SLA Contracts
Four Service Levels, One Contract View.
Choose coverage by how critical each system is — from Next-Business-Day on secondary kit to a 24×7×365 First-Time-Fix on business-critical infrastructure.
CareOne
- Coverage & hours
- Break/fix + parts · 9×5
- On-site SLA
- Next Business Day
- Ideal for
- Test/dev & secondary systems
CareOneSilver
- Coverage & hours
- Break/fix + parts · 24×7
- On-site SLA
- 8-hour on-site
- Ideal for
- Important, non-critical production
CareOnePlus
- Coverage & hours
- 24×7 + priority parts · proactive monitoring
- On-site SLA
- 4-hour on-site
- Ideal for
- Production & datacenter workloads
CareOneGold
- Coverage & hours
- 24×7×365 + spares kit · dedicated contact
- On-site SLA
- 4-hour fix (First-Time-Fix)
- Ideal for
- Business-critical / EOSL-critical systems
Multi-vendor coverage across 16+ hardware brands · available beyond End-of-Service-Life.
Platform Capabilities
How It Runs on the Platform.
Delivered through the same customer platform as every Reverz solution: one login, one dashboard, one reporting environment.
AI in This Solution
Where the Intelligence Layer Does the Work.
Coverage gap analysis
Contracts and expiry dates mapped across the estate. Systems approaching unsupported status are flagged.
Tier recommendations
Extend, maintain or retire — and which CareOne tier fits — guided by estate and market data.
Coverage reporting
Contract, coverage and case reporting generated from live platform data.
Ready to Talk It Through?
Discuss CareOne for your estate with a senior specialist: concrete, confidential and without obligation.
or contact us directly: info [at] reverz [dot] com