Solutions · Third-Party Maintenance
CareOnea label of
Maintenance for the Full Life of Your Hardware
OEM-grade service contracts for enterprise servers, storage, networking and GPU infrastructure — multi-vendor, available beyond End-of-Service-Life, at 30–40% below manufacturer maintenance. Reverz's own label, with one contract and one point of contact.
Maintained under one CareOne contract
- CISCO
Brand names and logos belong to their owners and identify the hardware CareOne maintains.
By the Numbers
Service Levels You Can Measure.
- lower cost than OEM maintenance
- 30–40%
- first-visit fix rate
- 97%
- faster mean time to repair with proactive monitoring
- 31%
- on-site response on our highest service levels
- 4 hrs
- spare-parts stocking locations worldwide
- 2,700+
- countries covered by our delivery network
- 180
- average OEM experience of our L1–L3 engineers
- 15+ yrs
- hardware brands under one contract
- 16+
The Challenge
OEM Contracts Decide When Your Hardware Retires.
End-of-support dates and renewal pricing force refresh decisions the hardware itself does not justify.
- 01
Maintenance costs climb at renewal
OEM support pricing rises steepest exactly when equipment is stable and fully depreciated.
- 02
End-of-Service-Life forces refresh
Hardware that still runs reliably gets replaced because OEM support ended, not because it failed.
- 03
Coverage is fragmented
Multiple vendors, contracts and expiry dates, with no single view of what is covered where.
The Reverz Solution
CareOne: OEM-Grade Coverage on Your Timeline.
CareOne is Reverz's own maintenance label — OEM-grade service for multi-vendor estates, under one contract and one point of contact, at a fraction of OEM renewal cost.
30–40% below OEM cost
OEM-grade maintenance at a materially lower price than manufacturer renewal, for the equipment where it makes sense.
Multi-vendor, 16+ brands
One contract across Dell EMC, HPE, IBM, Cisco, Lenovo, NetApp, Hitachi, Juniper, Arista, Huawei, NVIDIA DGX, Supermicro, Fujitsu, Oracle/Sun and more.
Coverage beyond End-of-Service-Life
Keep dependable infrastructure in production well past OEM support timelines.
One contract, one point of contact
One contract, one invoice and one counterpart for every brand you run: Reverz. Contracts and cases move into the customer platform once it opens.
Who We Serve
Built for How You Run Infrastructure.
Corporates
Cut maintenance spend, not service.
- Consolidate multi-vendor contracts into one
- Stretch refresh cycles and free budget for projects
- Set the SLA per system by business criticality
Telcos
Keep core and edge running, site by site.
- 24×7×365 cover across distributed sites and PoPs
- Cisco, Juniper, Arista, Huawei and more
- Support for EOSL network gear still in service
Neoclouds & AI
Protect expensive GPU capacity.
- Support for GPU-dense servers and NVIDIA DGX
- Parts and engineers fast when every hour costs
- SLA tiers per cluster or node type
Coverage
16+ Brands Under One Contract.
Servers
- Dell PowerEdge
- HPE ProLiant
- Lenovo
- Cisco UCS
- IBM Power
- Fujitsu
- Oracle / Sun
- Supermicro
Storage
- Dell EMC
- NetApp
- HPE 3PAR
- Hitachi
- IBM
- Oracle
Networking
- Cisco
- Juniper
- Arista
- Huawei
- HPE
HCI & GPU
- NVIDIA DGX
- Nutanix
- Dell VxRail
- HPE SimpliVity
- Lenovo HX
Share your installed base and we confirm coverage per model — including EOSL systems.
CareOne SLA Contracts
Four Service Levels, One Contract View.
Choose coverage by how critical each system is — from Next-Business-Day on secondary kit to a 24×7×365 four-hour fix, on the first visit, for business-critical infrastructure.
CareOne
- Coverage & hours
- Break/fix + parts · 9×5
- On-site SLA
- Next Business Day
- Ideal for
- Test/dev & secondary systems
CareOneSilver
- Coverage & hours
- Break/fix + parts · 24×7 · monitoring optional
- On-site SLA
- 8-hour on-site
- Ideal for
- Important, non-critical production
CareOnePlus
- Coverage & hours
- 24×7 + priority parts · proactive monitoring
- On-site SLA
- 4-hour on-site
- Ideal for
- Production & datacenter workloads
CareOneGold
- Coverage & hours
- 24×7×365 + spares kit · proactive monitoring · dedicated account engineer
- On-site SLA
- 4-hour fix on the first visit
- Ideal for
- Business-critical / EOSL-critical systems
Multi-vendor coverage across 16+ hardware brands · available beyond End-of-Service-Life · exact SLA parameters agreed per contract.
Proactive Monitoring
Faults Found and Fixed Before They Become Outages.
- 01
Detect
Monitoring picks up a hardware fault the moment it occurs.
- 02
Ticket
A ticket opens automatically, diagnostics attached.
- 03
Dispatch
The right engineer is sent with the right part.
- 04
Resolve
Fixed, often before your team notices anything.
- faster mean time to repair
- 31%
- touchpoints per incident
- 8 → 2
Global Footprint
Local Team, Support on Six Continents.
CareOne · Benelux & DACH: Zug · Zürich · Amstelveen · Antwerp
Regional hubs, 24/7: North America · EMEA · Asia-Pacific · Latin America
- countries covered
- 180
- continents
- 6
- parts stocking locations
- 2,700+
- follow-the-sun support
- 24/7
Close to You
- Sales and account management in Benelux & DACH, in your language
- One contract, one invoice, one point of contact
- Refurbished hardware and service from one source, via Reverz
- Offices in Zug, Zürich, Amstelveen and Antwerp
Wherever Your Hardware Is
- Coverage in 180 countries
- 2,700+ spare-parts stocking locations
- 24×7 operations centres
Getting Started
Switching to CareOne in Four Steps.
- 1
Share your installed base
Send your asset list or OEM renewal quote; we confirm coverage per model.
- 2
Get a TCO comparison
A side-by-side of OEM and CareOne cost over your planned lifetime.
- 3
Choose SLAs per system
Match every system to the right contract, from Next Business Day to a four-hour fix.
- 4
Onboard and go live
We register your equipment and set up monitoring, and cover starts on your date.
AI in This Solution
Where the Intelligence Layer Does the Work.
Coverage gap analysis
Contracts and expiry dates mapped across the estate. Systems approaching unsupported status are flagged.
Tier recommendations
Extend, maintain or retire — and which CareOne tier fits — guided by estate and market data.
Coverage reporting
Contract, coverage and case reporting, generated from platform data once the customer platform opens.
Let's Compare Your Next OEM Renewal.
Send your OEM renewal quote or asset list and we come back with a coverage check and a TCO comparison: OEM vs. CareOne.
or contact us directly: info [at] reverz [dot] com
